Skip to main content
Pay Now
Update Member Info
Virtual Energy Assessment
SmartHub
Home

Login to Your Account

Loading NISC SmartHub log in. Please wait...

'Loading NISC SmartHub log in. Please wait...'

SmartHub-logo-purple1.png

Menu
  • Are you a SmartHub user?

    Register for SmartHub for a chance to win a $20 Bill Credit!
    Use SmartHub to manage your account, report service issues, track and monitor your usage and more! 

    Monthly Drawing beginning March 2022 - one SmartHub user will win!
    If you're already a registered SmartHub user, you're automatically entered. 

    Sign up today!

  • Home
  • My Account
    • Request Service
    • SmartHub
    • Pay My Bill
    • Payment Options
    • Rates & Services
    • Outdoor Residential Lighting
    • Outage Map
    • Capital Credits
    • General Information
  • My Cooperative
    • History
    • Cooperative Documents
    • Board of Directors
      • Board Meetings
      • Board Minutes
      • Board of Directors Application
    • Staff Directory
    • Rates and Tariffs
    • Shelby Energy Territory
    • Capital Credits
  • Energy Efficiency
    • Energy Audits
    • Electric Vehicles
    • Energy Efficiency Programs
      • Button-Up Program
      • SimpleSaver
      • Heat Pump Retrofit
      • Energy Star Manufactured Home Program
      • Touchstone Energy Home
      • DSM Program Tariffs
  • Renewable Energy
    • Solar 101
    • Cooperative Solar
    • Envirowatts
    • Interconnection and Net Metering
  • Safety
    • Current Weather Conditions
    • Safety Overview
    • Outage Restoration
    • Safety Demonstrations
    • Request Safety Information
  • My Community
    • Co-op Connections Card
    • Kids Korner
    • Youth Programs
    • Community Involvement
    • Economic Development
    • Kentucky Living
    • WinterCare
    • Co-ops Vote
  • New Construction Resources
    • New Construction Resources
    • Request Service
  • Contact Us
    • Service Locations
    • Request Service
    • Report Service Problems
    • Career Opportunities

REQUEST SERVICE


Shelby Energy Territory   Explore Rates & Services   Additional Services
 

New Service Location (New Construction)tse%20home%20ky%20living%202_1.JPG

Once you have determined that your electric service is provided by Shelby Energy Cooperative, please contact our office at 800-292-6585.

Understand the process:

  1. When you call, a Billing & Customer Service Specialist will create your member account. Please provide all contact information and deposits (if applicable). 
  2. Your request will be sent to our Engineering Department for mapping and planning. 
  3. Within one week, you will be contacted by a Staking Technician to schedule an on-site visit. 
  4. You should provide the Staking Technician with 1) Any Advanced Line Fees and/or Required Deposits, 2) Notarized Landowner Easements, 3) Complete Electrical Load Data Sheet
  5. Dependent on the initial site assessment and approval by the Shelby Energy Staking Technician, the member must complete the following before service can be connected:
  • Install conduit/pole/ditch per SEC Specifications
  • Contact Shelby Energy for ditch inspection
  • Complete State Electrical Inspection
  • Contact Shelby Energy for final inspection

   6. Once approved, the service connection will be scheduled through our Operations Department. 

Things to remember:

  • There is no membership fee. A deposit is required but may be waived if the member shows satisfactory credit or payment history. Required deposits may be returned after one year if the member has established a satisfactory payment record for that period
  • All fees and deposits must be paid and proper legal documents completed and returned before construction can be scheduled. Your timely response to requests is appreciated. 
  • The timeline for engineering, inspections and construction will vary depending upon the complexity of the job, as well as Shelby Energy's current workload. 
  • This information provided is a guideline. Each project is unique and requirements may vary. 

 Go to Contractor Resources

 

Back to Top

This institution is an equal opportunity employer and provider.

**Should you have difficulty locating information or using any portion of our website, please contact us at 1-800-292-6585.**

Quick Links

  • Contact Us
  • News
  • Privacy Statement
  • Statement of Non-Discrimination

Follow us

©2022 Shelby Energy Cooperative. Your Energy Family

  • Home
  • My Account
    • Request Service
    • SmartHub
    • Pay My Bill
    • Payment Options
    • Rates & Services
    • Outdoor Residential Lighting
    • Outage Map
    • Capital Credits
    • General Information
  • My Cooperative
    • History
    • Cooperative Documents
    • Board of Directors
      • Board Meetings
      • Board Minutes
      • Board of Directors Application
    • Staff Directory
    • Rates and Tariffs
    • Shelby Energy Territory
    • Capital Credits
  • Energy Efficiency
    • Energy Audits
    • Electric Vehicles
    • Energy Efficiency Programs
      • Button-Up Program
      • SimpleSaver
      • Heat Pump Retrofit
      • Energy Star Manufactured Home Program
      • Touchstone Energy Home
      • DSM Program Tariffs
  • Renewable Energy
    • Solar 101
    • Cooperative Solar
    • Envirowatts
    • Interconnection and Net Metering
  • Safety
    • Current Weather Conditions
    • Safety Overview
    • Outage Restoration
    • Safety Demonstrations
    • Request Safety Information
  • My Community
    • Co-op Connections Card
    • Kids Korner
    • Youth Programs
    • Community Involvement
    • Economic Development
    • Kentucky Living
    • WinterCare
    • Co-ops Vote
  • New Construction Resources
    • New Construction Resources
    • Request Service
  • Contact Us
    • Service Locations
    • Request Service
    • Report Service Problems
    • Career Opportunities