CONTACT US
Mail Payments or Visit:
Shelby Energy Cooperative
620 Old Finchville Road
Shelbyville, KY 40065
24/7 Customer Service and Outage Reporting Line: 800-292-6585
24/7 Bill Pay: 833-284-5049
Office Hours
Monday-Friday
7:00 am - 4:00 pm
*At this time, our lobby is closed to the public. Our Billing & Customer Service team can help you by phone or at our drive-thru window during normal business hours.*
ONLINE
Use our SmartHub tool to manage your accounts, set up notifications and pay your bill online or with our SmartHub mobile app. Learn more and register at www.shelbyenergy.com/smarthub.
Already Registered?
Login to SmartHub
Members that register for SmartHub are automatically entered into a monthly drawing for a one-time $20 bill credit!
AUTOPAY
Automatic payments are drafted from your bank account each month on your due date. You never have to worry about late fees because you're always on time!
Sign up through SmartHub
PREPAY
Residential members may purchase energy before they use it. Members receive alerts when their account is running low and they can reload it any time! Prepay members avoid late fees, collection fees, paper bills and are better able to monitor their energy usage.
1) Start by calling 800-292-6585 and ask for Prepay Service.
2) Load $100 or more onto your account.
3) Done! (You can check SmartHub to monitor your daily usage)
Remote Payment Locations - Cash Only
To pay with cash, visit our office in Shelbyville or locate the Vanilla Direct Barcode, included on your Shelby Energy bill, and visit any of the participating Vanilla Direct locations
Levelized & Fixed Budget Billing
Contact Shelby Energy Cooperative at 800-292-6585 to discuss Levelized or Fixed Budget Billing Options to smooth out your monthly payments and avoid seasonal fluctuations.
Extension and Payment Arrangement Plans
If you are having problems paying your bill, arrangements can be made on an individual basis to extend payments. Payment arrangements can be made by telephone if the extension is 30 days or less or an over 30 day extension can be made in person at our Shelbyville office.