PAYMENT OPTIONS
Reading Your Bill Explore Rates & Services Home Energy Calculator
CONTACT US
Mail Payments or Visit:
Shelby Energy Cooperative
620 Old Finchville Road
Shelbyville, KY 40065
24/7 Customer Service and Outage Reporting Line: 800-292-6585
Monday-Friday
7:00 am - 4:00 pm
*At this time, our lobby is closed to the public. Our Billing & Customer Service team can help you by phone or at our drive-thru window during normal business hours.*
ONLINE
Pay online in our online payment portal
or
download the "ShelbyEng" mobile app for Apple or Android.
Just have your Shelby Energy Account Number ready to make paying online easy and fast.
BANK DRAFT
Automatic payments are drafted from your bank account each month on your due date. You never have to worry about late fees because you're always on time! Sign up and receive a one-time $10 bill credit.
PREPAY
Residential members may purchase energy before they use it. Members receive alerts when their account is running low and they can reload it any time! Prepay members avoid late fees, collection fees, paper bills and are better able to monitor their energy usage.
1) Start by calling 800-292-6585 and ask for Prepay Service.
2) Load $100 or more onto your account.
3) Done! (You'll receive daily alerts to let you know how you're doing)
REMOTE PAYMENT LOCATIONS
Visit any of these locations to pay your Shelby Energy bill.
Credit Card Payments
You can pay your bill using any major credit card: However, members will be responsible for any fees involved in processing the credit/debit card payment. These fees are passed directly to the credit card agent with the Cooperative receiving only the amount of your electric bill and none of the processing fees.
Levelized & Fixed Budget Billing
Contact Shelby Energy Cooperative at 800-292-6585 to discuss Levelized or Fixed Budget Billing Options to smooth out your monthly payments and avoid seasonal fluctuations.
Extension and Payment Arrangement Plans
If you are having problems paying your bill, arrangements can be made on an individual basis to extend payments. Payment arrangements can be made by telephone if the extension is 30 days or less or an over 30 day extension can be made in person at our Shelbyville office.