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  • Bill past-due? Call 800-292-6585.

    Effective October 20, 2020, the Public Service Commission (PSC) has lifted the order to suspend disconnections of electric service for non-payment and regulated utilities across the state are resuming disconnections.
    We understand this has been a challenging year and many of our members have been faced with unforeseen financial hardships due to the COVID-19 crisis.
    For that reason, Shelby Energy will allow additional time for our members to prepare for repayment of past-due balances.

    If your bill is past-due, please contact us at 800-292-6585 as soon as possible to avoid an interruption of service. 
    Our Billing & Customer Service team will work with you to create a reasonable payment plan to fit your needs.

     

    Read more »

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PAYMENT OPTIONS

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CONTACT US


Mail Payments or Visit:

Shelby Energy Cooperative
620 Old Finchville Road
Shelbyville, KY 40065

24/7 Customer Service and Outage Reporting Line: 800-292-6585

Monday-Friday
7:00 am - 4:00 pm

*At this time, our lobby is closed to the public. Our Billing & Customer Service team can help you by phone or at our drive-thru window during normal business hours.*

 

ONLINE


Pay online in our online payment portal
or
download the "ShelbyEng" mobile app for Apple or Android. 

Just have your Shelby Energy Account Number ready to make paying online easy and fast.

 

 

BANK DRAFT


Automatic payments are drafted from your bank account each month on your due date. You never have to worry about late fees because you're always on time! Sign up and receive a one-time $10 bill credit. 

Sign Up!

PREPAY


Residential members may purchase energy before they use it. Members receive alerts when their account is running low and they can reload it any time! Prepay members avoid late fees, collection fees, paper bills and are better able to monitor their energy usage. 

1) Start by calling 800-292-6585 and ask for Prepay Service.

2) Load $100 or more onto your account.

3) Done! (You'll receive daily alerts to let you know how you're doing)

See Prepay Rate 

 

REMOTE PAYMENT LOCATIONS


Visit any of these locations to pay your Shelby Energy bill.

remote

 

Levelized & Fixed Budget Billing
Contact Shelby Energy Cooperative at 800-292-6585 to discuss Levelized or Fixed Budget Billing Options to smooth out your monthly payments and avoid seasonal fluctuations.

Extension and Payment Arrangement Plans
If you are having problems paying your bill, arrangements can be made on an individual basis to extend payments. Payment arrangements can be made by telephone if the extension is 30 days or less or an over 30 day extension can be made in person at our  Shelbyville office.

 

 

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This institution is an equal opportunity employer and provider.

**Should you have difficulty locating information or using any portion of our website, please contact us at 1-800-292-6585.**

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©2021 Shelby Energy Cooperative. Your Energy Family

  • Home
  • My Account
    • Pay My Bill
    • Payment Options
    • Request Service
    • Rates & Services
    • Update Member Information
    • General Information
    • Outdoor Residential Lighting
    • Outage Map
    • Capital Credits
  • My Cooperative
    • History
    • Cooperative Documents
    • Board of Directors
      • Board Meetings
      • Board Minutes
      • Board of Directors Application
    • Staff Directory
    • Rates and Tariffs
    • Shelby Energy Territory
    • Capital Credits
  • Programs/Rebates
    • My Coop Power
    • Energy Audits
    • Co-Op Connections Card
    • Energy Efficiency Programs
      • Button-Up Program
      • SimpleSaver
      • Heat Pump Retrofit
      • Energy Star Manufactured Home Program
      • Touchstone Energy Home
      • DSM Program Tariffs
    • Renewable Energy
      • Cooperative Solar
      • Envirowatts
    • Electric Vehicles
  • Safety
    • Current Weather Conditions
    • Safety Overview
    • Outage Restoration
    • Safety Demonstrations
    • Request Safety Information
  • My Community
    • Kids Korner
    • Youth Programs
    • Community Involvement
    • Economic Development
    • Kentucky Living
    • WinterCare
    • Co-ops Vote
  • Contact Us
    • Service Locations
    • Request Service
    • Report Service Problems
    • Career Opportunities