Effective October 20, 2020, the Public Service Commission (PSC) has lifted the order to suspend disconnections of electric service for non-payment and regulated utilities across the state are resuming disconnections.
We understand this has been a challenging year and many of our members have been faced with unforeseen financial hardships due to the COVID-19 crisis.
For that reason, Shelby Energy will allow additional time for our members to prepare for repayment of past-due balances. If your bill is past-due, please contact us at 800-292-6585 as soon as possible to avoid an interruption of service.
Our Billing & Customer Service team will work with you to create a reasonable payment plan to fit your needs.