Connecting or Transferring Service at an Existing Location
Please call 800-292-6585 to request service.
*You will be asked to provide your new service address, contact information, Social Security Number, Date of Birth, and deposit (if applicable). There is no membership fee. However, a deposit is required but may be waived if the member shows satisfactory credit or payment history. Required deposits may be returned after one year if the member establishes a satisfactory payment record for that period. A membership application will also be provided to you including your unique account number. This form must be returned within 15 days of beginning your new service.
New Service Location (New Construction)
Once you have determined that your electric service is provided by Shelby Energy Cooperative, please contact our office at 800-292-6585.
Understand the process:
- When you call, a Billing & Customer Service Specialist will create your member account. Please provide all contact information and deposits (if applicable).
- Your request will be sent to our Engineering Department for mapping and planning.
- Within one week, you will be contacted by a Staking Technician to schedule an on-site visit.
- You should provide the Staking Technician with 1) Any Advanced Line Fees and/or Required Deposits, 2) Notarized Landowner Easements, 3) Complete Electrical Load Data Sheet
- Dependent on the initial site assessment and approval by the Shelby Energy Staking Technician, the member must complete the following before service can be connected:
- Install conduit/pole/ditch per SEC Specifications
- Contact Shelby Energy for ditch inspection
- Complete State Electrical Inspection
- Contact Shelby Energy for final inspection
6. Once approved, the service connection will be scheduled through our Operations Department.
Things to remember:
- There is no membership fee. A deposit is required but may be waived if the member shows satisfactory credit or payment history. Required deposits may be returned after one year if the member has established a satisfactory payment record for that period
- All fees and deposits must be paid and proper legal documents completed and returned before construction can be scheduled. Your timely response to requests is appreciated.
- The timeline for engineering, inspections and construction will vary depending upon the complexity of the job, as well as Shelby Energy's current workload.
- This information provided is a guideline. Each project is unique and requirements may vary.