Skip to main content
apply for service Apply For Service
pay online Pay My Bill
Update Member Info
Virtual Energy Assessment
Home
Menu
  • Bill past-due? Call 800-292-6585.

    Effective October 20, 2020, the Public Service Commission (PSC) has lifted the order to suspend disconnections of electric service for non-payment and regulated utilities across the state are resuming disconnections.
    We understand this has been a challenging year and many of our members have been faced with unforeseen financial hardships due to the COVID-19 crisis.
    For that reason, Shelby Energy will allow additional time for our members to prepare for repayment of past-due balances.

    If your bill is past-due, please contact us at 800-292-6585 as soon as possible to avoid an interruption of service. 
    Our Billing & Customer Service team will work with you to create a reasonable payment plan to fit your needs.

     

    Read more »

  • Home
  • My Account
    • Pay My Bill
    • Payment Options
    • Request Service
    • Rates & Services
    • Update Member Information
    • General Information
    • Outdoor Residential Lighting
    • Outage Map
    • Capital Credits
  • My Cooperative
    • History
    • Cooperative Documents
    • Board of Directors
      • Board Meetings
      • Board Minutes
      • Board of Directors Application
    • Staff Directory
    • Rates and Tariffs
    • Shelby Energy Territory
    • Capital Credits
  • Programs/Rebates
    • My Coop Power
    • Energy Audits
    • Co-Op Connections Card
    • Energy Efficiency Programs
      • Button-Up Program
      • SimpleSaver
      • Heat Pump Retrofit
      • Energy Star Manufactured Home Program
      • Touchstone Energy Home
      • DSM Program Tariffs
    • Renewable Energy
      • Cooperative Solar
      • Envirowatts
    • Electric Vehicles
  • Safety
    • Current Weather Conditions
    • Safety Overview
    • Outage Restoration
    • Safety Demonstrations
    • Request Safety Information
  • My Community
    • Kids Korner
    • Youth Programs
    • Community Involvement
    • Economic Development
    • Kentucky Living
    • WinterCare
    • Co-ops Vote
  • Contact Us
    • Service Locations
    • Request Service
    • Report Service Problems
    • Career Opportunities

Outage Restoration 


Current Weather Conditions Live Outage Map Storm Safety  Work Zone Safety Generator Safety 

gary%20warford%20truck_0.JPG

Our members know that when outages occur, our highly-trained line technicians will arrive soon to restore power as quickly and safely as possible. 

  • Report outages to 800-292-6585 ONLY. Messages sent via e-mail or social media are not monitored 24/7 and are not tied to our outage reporting system. 
  • Report all service issues to 800-292-6585 (i.e. lights flickering, trees on lines).
  • Do not approach a downed power line. Even if your electricity is off, the line outside could still be energized. Report all downed lines to 800-292-6585 or in cases of emergency, dial 9-1-1. 
  • Don't attempt to cut trees or limbs off of a fallen power line. Stay away and call 800-292-6585. 
  • Please be patient if you try to reach us by phone and cannot get through. During outages, we experience a very high call volume and we will take your call as soon as we can. 
  • Our line crews are dispatched immediately when there is a report of an outage. Often, customer service representatives will not have an estimated time of restoration because the line crews are busy working to resolve the issue and will only send updates once the outage is restored. 
  • For your safety and that of our line crews, please keep your distance from areas where they are working. 

 

Back to Top

This institution is an equal opportunity employer and provider.

**Should you have difficulty locating information or using any portion of our website, please contact us at 1-800-292-6585.**

Quick Links

  • Contact Us
  • News
  • Privacy Statement
  • Statement of Non-Discrimination

Follow us

©2021 Shelby Energy Cooperative. Your Energy Family

  • Home
  • My Account
    • Pay My Bill
    • Payment Options
    • Request Service
    • Rates & Services
    • Update Member Information
    • General Information
    • Outdoor Residential Lighting
    • Outage Map
    • Capital Credits
  • My Cooperative
    • History
    • Cooperative Documents
    • Board of Directors
      • Board Meetings
      • Board Minutes
      • Board of Directors Application
    • Staff Directory
    • Rates and Tariffs
    • Shelby Energy Territory
    • Capital Credits
  • Programs/Rebates
    • My Coop Power
    • Energy Audits
    • Co-Op Connections Card
    • Energy Efficiency Programs
      • Button-Up Program
      • SimpleSaver
      • Heat Pump Retrofit
      • Energy Star Manufactured Home Program
      • Touchstone Energy Home
      • DSM Program Tariffs
    • Renewable Energy
      • Cooperative Solar
      • Envirowatts
    • Electric Vehicles
  • Safety
    • Current Weather Conditions
    • Safety Overview
    • Outage Restoration
    • Safety Demonstrations
    • Request Safety Information
  • My Community
    • Kids Korner
    • Youth Programs
    • Community Involvement
    • Economic Development
    • Kentucky Living
    • WinterCare
    • Co-ops Vote
  • Contact Us
    • Service Locations
    • Request Service
    • Report Service Problems
    • Career Opportunities