CONTACT US

Mail Payments or Visit:

Shelby Energy Cooperative
620 Old Finchville Road
Shelbyville, KY 40065

24/7 Customer Service and Outage Reporting Line: 800-292-6585

24/7 Bill Pay: 833-284-5049

Office Hours
Monday-Friday
7:00 am - 4:00 pm

*At this time, our lobby is closed to the public. Our Billing & Customer Service team can help you by phone or at our drive-thru window during normal business hours.*

ONLINE

Use our SmartHub tool to manage your accounts, set up notifications and pay your bill online or with our SmartHub mobile app. Learn more and register at www.shelbyenergy.com/smarthub. 

 Already Registered? 
Login to SmartHub

*Members that register for SmartHub are automatically entered to win a $20 one-time bill credit in our monthly drawing!

PREPAY

Residential members may purchase energy before they use it. Members receive alerts when their account is running low and they can reload it any time! Prepay members avoid late fees, collection fees, paper bills and are better able to monitor their energy usage. 

1) Start by calling 800-292-6585 and ask for Prepay Service.

2) Load $100 or more onto your account.

3) Done! (You'll receive daily alerts to let you know how you're doing)

AUTOPAY

Automatic payments are drafted from your bank account each month on your due date. You never have to worry about late fees because you're always on time! 

Sign up through SmartHub