We want to keep you updated on the steps we are taking to ensure the health and safety of both our employees and members. As a reminder, our lobby is closed. Our Billing & Customer Service team is still here to answer your calls, take payments, schedule service requests and much more. While we encourage our members to stay home if possible, our representatives will be here to take care of you at our drive-thru window if you visit.
Our line crews are also continuing to work daily to assure that you will have the reliable service that you have come to expect. We are fortunate to have a group of dedicated and highly skilled professionals who place your well being as their top priority.
You might see them out and about, maybe at your home, on your street, or traveling as they have a very important job to do. We understand that you might be curious, or even wish to show your appreciation, but we ask that you maintain an appropriate distance from their work space to prevent the possibility of any safety issues, as well as allowing them the proper distancing to prevent the spread of any illness to yourself and our employees. We value our members and our employees and we are taking extra precautions to make sure we all get through these trying times soon and safely.
We appreciate your understanding and we will continue to work for you! Please contact us at 800-292-6585 if you have any questions or concerns.